fritsr
(F. Regtien)
May 24, 2021, 12:35am
#1
The following address can not be used as destination in the routing api.
Bosboomstraat 1
3582 KE Utrecht
(in the Netherlands)
This address has (according to the BAG) the coordinates: 52.08156123 , 5.13827178
The call to
https://api.tomtom.com/routing/1/calculateRoute/52.07157633,5.09082824:52.08156123,5.13827178?key= <my_key>
results in a “HTTP/1.1 400 Bad Request” error: Engine error while executing route request: NO_ROUTE_FOUND
This address as origin and all other addresses are no problem. It is just this address as destination.
maloleps
(Przemek Malolepszy)
May 24, 2021, 11:31am
#2
It looks like a data problem. Can you report this via Map Share reporter ?
1 Like
fritsr
(F. Regtien)
May 31, 2021, 8:12am
#3
I did. The status is now ‘accepted’. The problem is not (yet) solved.
maloleps
(Przemek Malolepszy)
May 31, 2021, 8:44am
#4
The final status should be “fixed”. So we need to wait till it gets this status + some time to propagate new data.
fritsr
(F. Regtien)
June 4, 2021, 4:44pm
#5
The status is now “fixed”. Waiting for the data to propagate…
fritsr
(F. Regtien)
June 12, 2021, 2:01pm
#6
Still waiting for the data to propagate…
fritsr
(F. Regtien)
June 21, 2021, 10:29pm
#7
fixed (for the second time). Still waiting for the data to propagate.
fritsr
(F. Regtien)
June 28, 2021, 2:20pm
#8
Still waiting for the data to propagate. No response on support ticket.
fritsr
(F. Regtien)
July 6, 2021, 5:15pm
#9
Still waiting for the data to propagate. Still no response on support ticket.
maloleps
(Przemek Malolepszy)
July 7, 2021, 7:42am
#10
I have identified your report and I see that it was partially fixed. I created an internal ticket to fix this issue. I’ll let you know once I have more info.
maloleps
(Przemek Malolepszy)
July 7, 2021, 1:11pm
#11
Can you check now? I just checked at MyDrive and it looks that it is now possible to calculate a route to this address.
fritsr
(F. Regtien)
July 7, 2021, 2:15pm
#12
fritsr
(F. Regtien)
July 19, 2021, 1:59am
#13
It seems to be a difficult problem, taking months to solve…
fritsr
(F. Regtien)
July 29, 2021, 5:11pm
#14
Still no solution … after such a long time …
fritsr
(F. Regtien)
December 1, 2021, 3:34pm
#16
Same address, or a different one ?
maloleps
(Przemek Malolepszy)
December 2, 2021, 10:56am
#17
In our data there is an unrestricted road on the east side, that can be accessed thru roads that are available only for ambulances, etc.
Can you confirm that?
So there are two options:
we need to set this unrestricted road as available only for ambulances
or
we need to remove restrictions from surrounding roads
fritsr
(F. Regtien)
December 2, 2021, 11:59am
#18
You are probably right. I don’t know the situation. I just know that the official Dutch BAG gives these coordinates with this address and TomTom can’t use these coordinates as destination. There is no problem using these coordinates as origin.
maloleps
(Przemek Malolepszy)
December 2, 2021, 12:19pm
#19
It can be set as a starting point because there is a one way route that is not restricted.
maloleps
(Przemek Malolepszy)
January 26, 2022, 6:29pm
#20
I know it took a lot of time, but it is finally solved in current maps.